Dental and Vision Insurance

next steps

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We are pleased to offer a dedicated Student Support Team to assist with any enrollment questions. You can reach toll-free live support between 8am and 5pm, Monday through Friday at (877) 247-8817.

Plan Effective Dates

  • Fall 12-month plan: August 1, 2025 – July 31, 2026
  • Fall 6-month plan: August 1, 2025 – January  31, 2026
  • Spring 6-month plan: February 1, 2026 – July 31, 2026
  • Vision Insurance is always a 12-month plan with effective dates of August 1 – July 31
  • Eligibility aligns with the plan effective date, not the date of enrollment

How do I use my benefits?

  • MetLife claims process:

    Please note that it is always recommended that your provider submit your claims. If you see an in-network or out of network provider and submit your claim yourself, it will always be covered as an out of network expense. 

MetLife Dental PDP Plan:

  • Your MetLife Dental group number is: 268132
  • Your Member ID is your University of Miami student ID.
  • Please allow 10 business days for your insurance to be activated. 
  • Once enrollment is activated, you can register with MyBenefits to print your ID card and view claims information. 
  • When creating a MyBenefits account, under “Access MyBenefits”, please enter “University of Miami Student“. When registering your account, you will be asked for a “MetLife Assigned ID”. This is your University of Miami student ID. If it is less than 9 digits, please add zeros to the beginning. 
  • Registration on the MyBenefits site is not necessary to utilize your benefits.
  • If you do not have an ID card, your provider can verify your coverage using your name, date of birth, and University of Miami student ID.
  • To find a dental provider, please visit MetLife.com. Next to “How can we help you?” select “Find a Dentist” and choose “PDP Plus”. Enter your Zip, City or State and select “Find a Dentist”.
  • You will get the best benefit by going to an in-network provider. Out of network care is subject to a Maximum Allowable Charge.
  • The MetLife Mobile App is available on the App Store and Google Play. Once downloaded, it can be used to find a participating dentist, view claims and to see your ID card.  

MetLife Dental Customer Service:

  • For questions related to claims or benefits please contact the MetLife Dental customer service team at (800) 275-4638, or visit MyBenefits.

Dental HMO/Managed Care:

  • At the time of enrollment, you needed to select a primary dentist located in Florida. If you did not select a provider or would like to update your provider, please follow the steps below.
  • Your facility ID must be selected by the 20th of the month to appear on the next month’s roster.
  • To find a participating dentist, please visit MetLife provider search.
    • Next to “How can we help you?” choose Find a Dentist
    • Select Dental HMO/Managed Care
    • Enter the Florida zip code where you would like to see a provider
    • Under “Select your plan” choose Met335
    • Locate the five-digit Facility Number associated with the provider. As a reminder, you must select a primary dentist.  If you need to see a specialist, your primary dentist will give you a referral
    • If you need to confirm or update your provider selection, please login to your MyBenefits account
    • When registering on the MyBenefits site, please use your University of Miami student ID.
    • If your student ID is less than 9 digits, please add zeros to the beginning. 
  • To use your benefits, contact the provider that you selected, and they will find you on their MetLife DHMO roster. You will need to provide your name, date of birth, and University of Miami student ID.
  • You do not need a card to use your benefits.
  • Once enrollment is activated, you can register with MyBenefits to print a temporary ID card and view claims information. 
  • Registration on the MyBenefits site is not necessary to utilize your benefits.

MetLife DHMO/Managed Care Dental Customer Service:

For questions related to claims or benefits please contact the MetLife Dental customer service team at (800) 880-1800 or visit MyBenefits.

Superior Vision by MetLife Plan:

  • Vision insurance always has an effective date of August 1 – July 31st. Enrollment aligns with the effective date and not the date of enrollment. 
  • Your MetLife Vision Plan uses the Superior Vision network. 
  • A vision ID card is not provided. Your vision provider will use your name and date of birth to verify coverage.
  • You may access information about your plan by creating an account on the MyBenefits website. 
  • When creating a MyBenefits account, under “Access MyBenefits”, please enter “University of Miami Student“. When registering your account, you will be asked for a “MetLife Assigned ID”. This is your University of Miami student ID. If it is less than 9 digits, please add zeros to the beginning.
  • To find a vision provider, please visit MetLife.com. Next to “How can we help you?” select “Find a Vision Provider” and choose “MetLife Vision – Superior”.

Superior Vision Customer Service:

  • For questions related to claims or benefits please contact the Superior Vision customer service team (833) 393-5433.

General Contact Information:

  • Benefit Partners Technology: Please contact us at (877) 247-8817 or send us an email.
  • MetLife Dental: For questions regarding your PDP dental plan, please call: (800) 275-4638.
  • MetLife Dental DHMO: For questions regarding your DHMO dental plan, please call: (800) 880-1800.
  • Superior Vision by MetLife: For questions regarding your vision plan, please call: (833) 393-5433.

Contact Us

The enrollment process is administered by Benefit Partners Technology. Call or email our dedicated Student Support Team with questions.            You can reach us toll-free Monday through Friday.

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